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Terms & Conditions

Terms & Conditions

Vespajets: Terms and Conditions (T&C)

For your safeguard and for legal reasons it is essential that you read these pages as when making a purchase online you will be entering in to a legally binding contract. Whilst we would dearly love to avoid such a long-winded page, under UK law we have to present our T&C.

When you register on this web site, you will set a user name and password, this can be used later to place further purchases. Please – keep a note of your user name and password secure for future use.

TRANSACTION

All transactions are between you, the customer, and Vespajets, the seller. Your payment will be debited by Vespajets. Once the order is processed all inquiries relating to delivery/fitment/charges/refunds/etc should be directed to Vespajets admin@vepajets.com  All prices at this site are (£) GB Pounds Sterling, and are subject to change without prior notice. In the event that an ordered item is unavailable, you will be contacted and given the option of an instant refund, or to wait until the item is back in stock.



RETURN

Goods will only be accepted for replacement/credit under the following conditions:

Vespajets offer a 7-day no quibble money back guarantee. In the unlikely event that you receive incorrect,incomplete,faulty or damaged goods simply return them to us at this address;

Vespajets

48 John Kent Avenue

Colchester

Essex

CO2 9EU


You will be offered a replacement alternative or we will refund your account in full including your return postage costs (upto the original postage amount)  

Any parts fitted and then returned back to us without being faulty are NOT subject to any returns policy.

Parts ordered by mistake

The parts to be returned must be in as ‘new’ condition, in the original packaging and undamaged. The new part(s) must not have been fitted, used, damaged, or altered in any way, and must be returned to us within 7 days of informing us, return postage costs to be paid by yourselves.

We recommend that parcels being returned to us, be insured for your benefit.

Goods being returned to Vespajets that are damaged in transit or lost in transit to us, cannot be refunded. Please ensure that all returned goods are packed sufficiently to avoid being damaged. On receipt, the returned part(s) will be inspected for faults/compatibility, etc, and we will contact you as soon as possible.

Should a part fail once fitted, please contact us as soon as possible to arrange a return and upon receipt by us, and after inspection, a replacement/credit will be issued if the part(s) are deemed to have a manufacturing fault.

ELECTRICAL-ELECTRONIC-DIGITAL PRODUCTS

Many of the electrical / electronic / digital items we supply are specialised and delicate in operation. It is important for you to understand that such items also need to be checked carefully before using them and, as such, a home mechanic may not have the necessary equipment to check the items are fitted and working correctly.

Although it may seem that it is a straight swap, old for new, the new component will require to be checked and specialised testing equipment is required to do such checks. For instance: checks should be made to stator readings prior to fitting a new CDI, and after fitting, there are other checks that will require to be done.

Therefore, the manufacturers highly recommend you seek the services of a “qualified technician” to fit these type of components for you. Proof of fitting by a “qualified technician” will be required before we enter into any query regarding an electrical / electronic / digital component.

We therefore reserve the right to have any returned electrical/electronic/digital components, which have been supplied and fitted, checked by the manufacturers prior to any credit being issued. Replacements would therefore be charged for until confirmation is received from the manufacturers or suppliers. This is a condition set by our manufacturers or suppliers of such electrical / electronic / digital components.

ORDERING – SHIPPING IN THE UK

Our working week is Monday to Friday, 9am to 5.30pm. Orders placed before 5pm are processed that day, subject to availability. Orders received after 5pm are processed the next working day. (e.g. orders received later than 5pm on Friday are processed on the Monday, unless it is a UK Bank Holiday, in which case it would be processed on the Tuesday after the Bank Holiday).

To avoid overcharging for shipping Vespajets will calculate shipping costs based on the size and weight of your order and charge the shipping at the appropriate cost, your order will show costs for Royal Mail signed for or courier delivery. Certain areas of the UK are subject to increased shipping costs such as the Highlands and Islands of Scotland and certain islands off the UK mainland.

ORDERING – SHIPPING OVERSEAS

For any orders outside the UK please contact us with parts required and we will be able to quote shipping costs to your country, please note:

All prices at this site are (£) GB Pounds Sterling. For orders to destinations outside the EU you may have to pay taxes and duty on orders when they reach your country. These will be levied by your country’s customs and you are responsible for paying any taxes or duties on your order. We cannot advise what these taxes and/or duties my cost. For more information seek advice at your country’s customs office.

VAT INFORMATION

For countries inside the European Union, Vat is chargeable at standard UK rates. For countries outside the European Union, UK Vat is NOT applicable and will NOT be charged. There is NO Vat in the UK on helmets or books. (Vespajets is not currently registered for VAT)

EMAILS AND HOW TO RESPOND

Whenever an order is received an automated confirmation of order is sent. This confirms that your order has been received and is being processed by Vespajets. If you do not receive the automated confirmation of order, please check your email box is not full, and that you have supplied the correct email address when you placed your order. Please also check your spam/junk filter.
For every order received, an automated confirmation of order is always sent to the email address you supplied.
You will receive two further emails, one confirming payment from your payment processor, and a confirmation of dispatch from Vespajets with tracking details, if applicable.

N.B. Problems can occur when you give a wrong email address, or you change your email address after placing your order. To ensure you receive the automated confirmation of order or any other email relating to your order it is important that you use the same email address throughout the transaction. The onus is on the customer to ensure that emails sent by Vespajets can be received at the email address provided in the details given on your order form.

SAFETY FIRST

The last thing we want you to do is order the wrong parts. The onus is on you to ensure the part(s) you order are what you require. Likewise fitting certain parts requires workshop facilities, tools, and experience. Before you commence fitting, the onus is on you to ensure that you have the facilities to fit the parts concerned to the specification required.

DISCLAIMER

 All images shown on the Vespajets website are copyright and unauthorised use may result in legal action.

Certain images on this site are generic and are supplied as a guide only. Parts shown may differ in appearance to those supplied.
Manufacturers of parts shown at this site reserve the right to alter the specification of any item, without prior notice.

COOKIES

Our Cookies Policy: We use both session cookies and persistent cookies on this website. Cookies do not contain any information that personally identifies you, but personal information that we store about you may be linked, by us, to the information stored in and obtained from cookies. We may use the information we obtain from your use of our cookies for the following purposes: to recognise your computer when you visit our website, to track you as you navigate our website, and to enable the use of the shopping cart on our website. Blocking cookies will severely limit your ability to use this web site.

Should you have any questions about our Cookies Policy, please contact us by email admin@vespajets.com

Vespajets online scooter shop is governed by UK law.

Vespajets Registered office, 48 John Kent Avenue, Colchester, Essex, Co2 9EU