Terms &Conditions

For your safeguard and for legal reasons it is essential that you read
these pages as when making a purchase online you will be entering in
to a legally binding contract. Whilst we would dearly love to avoid
such a long-winded page, under UK law we have to present our T&C;s

When
you register on this web site, you will set a user name and password,
this can be used later to place further purchases. Please – keep a
note of your user name and password secure for future use.

TRANSACTION

All
transactions are between you, the customer, and Vespajets, the
seller. Your payment will be debited by Vespajets. Once the order is
processed all inquiries relating to
delivery/fitment/charges/refunds/etc should be directed to Vespajets
admin@vepajets.com  All prices at this site are (£) GB Pounds
Sterling, and are subject to change without prior notice. In the
event that an ordered item is unavailable, you will be contacted and
given the option of an instant refund, or to wait until the item is
back in stock.

RETURN

Goods
will only be accepted for replacement/credit under the following
conditions:

Vespajets
offer a 7-day no quibble money back guarantee. In the unlikely event
that you receive incorrect,incomplete,faulty or damaged goods simply
return them to us at this address;

Vespajets

48 John Kent Avenue

Colchester

Essex

CO2 9EU

You
will be offered a replacement alternative or we will refund your
account in full including your return postage costs (upto
the original postage amount)  

Any
parts fitted and then returned back to us without being faulty are
NOT subject to any returns policy.

Parts
ordered by mistake

The
parts to be returned must be in as ‘new’ condition, in the
original packaging and undamaged. The new part(s) must not have been
fitted, used, damaged, or altered in any way, and must be returned to
us within 7 days of informing us, return postage costs to be paid by
yourselves.

We
recommend that parcels being returned to us, be insured for your
benefit.

Goods
being returned to Vespajets that are damaged in transit or lost in
transit to us, cannot be refunded. Please ensure that all returned
goods are packed sufficiently to avoid being damaged. On receipt, the
returned part(s) will be inspected for faults/compatibility, etc, and
we will contact you as soon as possible.

Should
a part fail once fitted, please contact us as soon as possible to
arrange a return and upon receipt by us, and after inspection, a
replacement/credit will be issued if the part(s) are deemed to have a
manufacturing fault.

ELECTRICAL-ELECTRONIC-DIGITAL
PRODUCTS

Many
of the electrical / electronic / digital items we supply are
specialised and delicate in operation. It is important for you to
understand that such items also need to be checked carefully before
using them and, as such, a home mechanic may not have the necessary
equipment to check the items are fitted and working correctly.

Although
it may seem that it is a straight swap, old for new, the new
component will require to be checked and specialised testing
equipment is required to do such checks. For instance: checks should
be made to stator readings prior to fitting a new CDI, and after
fitting, there are other checks that will require to be done.

Therefore,
the manufacturers highly recommend you seek the services of a
“qualified technician” to fit these type of components for you.
Proof of fitting by a “qualified technician” will be required
before we enter into any query regarding an electrical / electronic /
digital component.

We
therefore reserve the right to have any returned
electrical/electronic/digital components, which have been supplied
and fitted, checked by the manufacturers prior to any credit being
issued. Replacements would therefore be charged for until
confirmation is received from the manufacturers or suppliers. This is
a condition set by our manufacturers or suppliers of such electrical
/ electronic / digital components.

ORDERING
– SHIPPING IN THE UK

Our
working week is Monday to Friday, 9am to 5.30pm. Orders placed before
5pm are processed that day, subject to availability. Orders received
after 5pm are processed the next working day. (e.g. orders received
later than 5pm on Friday are processed on the Monday, unless it is a
UK Bank Holiday, in which case it would be processed on the Tuesday
after the Bank Holiday).

To
avoid overcharging for shipping Vespajets will calculate shipping
costs based on the size and weight of your order and charge the
shipping at the appropriate cost, your order will show costs for
Royal Mail signed for or courier delivery. Certain areas of the UK
are subject to increased shipping costs such as the Highlands and
Islands of Scotland and certain islands off the UK mainland.

ORDERING
– SHIPPING OVERSEAS

For
any orders outside the UK please contact us with parts required and
we will be able to quote shipping costs to your country, please note:

All
prices at this site are (£) GB Pounds Sterling. For orders to
destinations outside the EU you may have to pay taxes and duty on
orders when they reach your country. These will be levied by your
country’s customs and you are responsible for paying any taxes or
duties on your order. We cannot advise what these taxes and/or duties
my cost. For more information seek advice at your country’s customs
office.

VAT
INFORMATION

For
countries inside the European Union, Vat is chargeable at standard UK
rates. For countries outside the European Union, UK Vat is NOT
applicable and will NOT be charged. There is NO Vat in the UK on
helmets or books. (Vespajets is not currently registered for VAT)

EMAILS
AND HOW TO RESPOND

Whenever
an order is received an automated confirmation of order is sent. This
confirms that your order has been received and is being processed by
Vespajets. If you do not receive the automated confirmation of order,
please check your email box is not full, and that you have supplied
the correct email address when you placed your order. Please also
check your spam/junk filter.
For every order received, an
automated confirmation of order is always sent to the email address
you supplied.
You will receive two further emails, one confirming
payment from your payment processor, and a confirmation of dispatch
from Vespajets with tracking details, if applicable.

N.B.
Problems can occur when you give a wrong email address, or you change
your email address after placing your order. To ensure you receive
the automated confirmation of order or any other email relating to
your order it is important that you use the same email address
throughout the transaction. The onus is on the customer to ensure
that emails sent by Vespajets can be received at the email address
provided in the details given on your order form.

SAFETY
FIRST

The
last thing we want you to do is order the wrong parts. The onus is on
you to ensure the part(s) you order are what you require. Likewise
fitting certain parts requires workshop facilities, tools, and
experience. Before you commence fitting, the onus is on you to ensure
that you have the facilities to fit the parts concerned to the
specification required.

DISCLAIMER

 All
images shown on the Vespajets website are copyright and unauthorised
use may result in legal action.

Certain
images on this site are generic and are supplied as a guide only.
Parts shown may differ in appearance to those supplied.
Manufacturers
of parts shown at this site reserve the right to alter the
specification of any item, without prior notice.

COOKIES

Our
Cookies Policy: We use both session cookies and persistent cookies on
this website. Cookies do not contain any information that personally
identifies you, but personal information that we store about you may
be linked, by us, to the information stored in and obtained from
cookies. We may use the information we obtain from your use of our
cookies for the following purposes: to recognise your computer when
you visit our website, to track you as you navigate our website, and
to enable the use of the shopping cart on our website. Blocking
cookies will severely limit your ability to use this web site.

Should
you have any questions about our Cookies Policy, please contact us by
email admin@vespajets.com

Vespajets
online scooter shop is governed by UK law.

Vespajets
Registered office, 48 John Kent Avenue, Colchester, Essex, Co2 9EU